CallPoint powered by TELUS rebrands as TELUS International Europe

Newsroom 12/02/2014 | 13:42

CallPoint powered by TELUS, with operations in Romania, rebrands as TELUS International Europe, which will be led by Xavier Marcenac.

“Our team in Europe offers services in over 30 languages, which is impressive,“ said Jeffrey Puritt, president of TELUS International.

TELUS International Europe, a multilingual call-center and BPO (business process outsourcing) company, started its activity in 2004.

The company has over 1,200 employees in its 4 centers, two of them in Romania (in Bucharest and Craiova), and two in Bulgaria (in Sophia and Plodviv). TELUS International Europe has more than 1,200 employees in Europe and plans to expand the team this year and reach 4,000 employees by 2017.

Provider of BPO and contact center solutions TELUS International purchased in 2012 a stake in CallPoint New Europe, marking its entry onto the European market.

Following this transaction, the European Bank for Reconstruction and Development (EBRD) and Global Finance were no longer shareholders in CallPoint. TELUS International, the international division of TELUS Canada Corporation, became the new majority shareholder in the company.

TELUS International is based in Canada and has annual revenues of EUR 7.5 billion and 13.3 million clients.