High-quality services lead to long-term success

Newsroom 16/12/2013 | 09:22

High-quality services are at the heart of any company’s achievement, regardless of its field of activity or size. They are a powerful tool to attract potential customers and keep the existing ones satisfied.

Anda Sebesi
For Baker Tilly Klitou and Partners, the quality of its services has been a priority since its entrance on the Romanian market, back in 2003. The company has managed to create a very good image on the market over the past ten years, mainly because of the excellent services it provides. “This, combined with the in-depth local knowledge of our people, has positioned us among the most important consulting firms in Romania. But in order to keep this ‘business card’ before our potential customers, we need to constantly evaluate our activity and continuously improve ourselves and the services we provide,” says Mamas Koutsoyiannis, director at Baker Tilly Klitou and Partners.
Since its entrance on the local market, Baker Tilly Klitou has amassed a significant number of certifications as a result of its successful activity in Romania. Koutsoyiannis says that they have already become part of the company’s brand and have been obtained after thorough reviews carried out by various local and international institutions. “They give us credibility and show that we are qualified to provide excellent services to our customers. They also attract highly skilled potential employees who know that certifications like ‘ACCA approved employer’ or ‘ICAEW training centre’ will give them the chance of continuous, high-quality professional development,” he says.
At present, the company provides a very wide range of professional services such as: audit and assurance, internal audit, accountancy, CFO services, corporate and personal taxation, tax litigation advice, tax planning, tax structuring and transfer pricing, corporate finance and capital markets, business consultancy and advisory. “Also, through our associated law firm, we provide legal assistance on corporate and commercial, M&A, real estate, labour, finance, intellectual property and litigation,” adds Koutsoyiannis.
He says that the company’s recipe for success is a combination of highly skilled employees, the power of the Baker Tilly brand, the firm’s long presence on the Romanian market and its competitive fees. “This combination gives us a place in the top 10 firms in Romania, serving over 500 customers, out of which 80 are subsidiaries of listed companies on various stock exchanges worldwide.”
Asked about the profile of Romanian consumers of professional services, Koutsoyiannis says they have become more educated and demanding. “Being an international network and dealing with international business, we are taking this as a challenge. Our aim is not only to satisfy our clients and keep up with their expectations, but also to exceed them by being proactive and advising them well in advance of anticipated challenges and prospects,” he adds.
Looking forward, Koutsoyiannis says that the company will remain focussed on strengthening the services it currently provides. “Our strategy over the next five years is to expand more in Bucharest and also to extend our activity to other big cities in Romania,” he concludes.

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